KAPABLOOM SUPPORT
A little help along the way.
Questions about your game, a purchase, or the next step on the road? Start here.
Talk to us
Include your device model, iOS version, game version and what happened. A screenshot can help. Please don’t send passwords, payment-card details or private information you don’t need us to see.
KapaBloom is preparing for launch. This guide describes the planned launch release; some features may not be available in pre-release builds.
Playing & taking a break
How do I play?
Tap a glass, then another glass to pour. Pour into an empty glass or onto the same color when there is room. Bring each color together in its own glass to finish the puzzle. Optional symbols help distinguish the colors.
What is included?
The campaign has 500 levels across five worlds. Completing each group of 100 restores another part of the world. Daily adventures and Endless puzzles give you more to explore. Campaign discoveries reveal Kapa’s illustrated story.
Can I play offline?
Puzzles, recorded hints, progress and collected comics work offline. Purchases, restoring purchases and optional ads need an internet connection. The game does not require an account.
When does a restart use a life?
Starting a level, winning, leaving a level or reaching a dead end does not by itself use a life. Confirming a restart after changing the puzzle does. The same resource rules apply to Daily and Endless puzzles.
How do resources recover?
| Resource | Starting maximum | Recovery |
|---|---|---|
| Lives | 3 | 1 every hour |
| Undo | 10 | 1 every 30 minutes |
| Hints | 3 | 1 every 4 hours |
Recovery stops at the maximum. Permanent purchases can increase your life capacity up to 10. The game also offers refills using earned coins.
How do I earn coins?
Earn 10 coins for the first completion of each campaign level or Daily date. New Endless boards award 10 coins, up to 30 per day. Replaying a completed level does not award its coins again.
Daily adventures & comic shelves
Which dates are free?
Daily puzzles begin on September 1, 2026. All dates up to and including your first launch are free to revisit, as is today’s puzzle. Future dates open on their own day.
I started a Daily but didn’t finish. Do I have to watch an ad?
No. Once you start a date, it stays open, including if you lose or return another day. Any life used for a confirmed restart is separate from access to the date.
How do I open a date I missed?
A past date after your first launch that you have never started can be opened permanently with one optional rewarded ad or 50 earned coins. Once open, it never requires another payment or ad for access. The coin option also provides a way forward when ads cannot be shown.
How do I collect the monthly comic?
Complete every Daily puzzle for that month to earn its six-page comic. Each month has its own theme and story. You can finish old months later; there is no deadline to complete the collection. Daily content for the launch release runs through December 31, 2027.
Purchases & restoration
What does a life-capacity purchase include?
Each purchase adds one permanent life slot and one current life on its first grant, up to a maximum capacity of 10. There are seven separate upgrades. Each has a US base price of $1.99; the Apple purchase sheet shows your actual local price. These purchases are not subscriptions.
The first upgrade also unlocks one bonus restart that recovers 24 hours after use. Further upgrades add capacity, not extra daily bonus restarts. Buying capacity does not remove all optional rewarded-ad offers.
How do I restore a purchase?
Use the same Apple Account that made the purchase, connect to the internet, and open Settings → Restore Purchases. Restoration recovers eligible permanent upgrades, not your locally stored level progress, spent resources or collected comics.
My purchase is pending or missing.
A pending purchase, including Ask to Buy, is applied after Apple confirms it. If Apple charged you but the upgrade is missing, try Restore Purchases and then contact us. You can include the order identifier from your receipt; do not send card details.
How do I request a refund?
Apple handles App Store billing and refund requests. Visit reportaproblem.apple.com. Eligibility depends on Apple’s process and applicable consumer law.
Your progress
Where is my game saved?
Progress is saved on your device. There is no KapaBloom account or cross-device game-save service. Avoid deleting the app when troubleshooting: reinstalling may remove local progress. Any backup managed by Apple is subject to your device and backup settings.
Can I reset the game?
Settings → Reset All Progress asks for confirmation before clearing local game progress. Permanent Apple purchases can be restored. Turning off optional ads does not reset your progress.
What should I try if something goes wrong?
Close and reopen the game, check for an update, and contact us with the steps that reproduce the problem. If an ad or purchase needs the internet, check your connection. Please do not delete the app before we have had a chance to help with a save issue.
Optional advertising & privacy
Ads are a choice for a stated reward. There are no automatic ad breaks between levels. The game limits successful rewarded-ad grants to six per day in total. Availability depends on connection, age-related protections, your privacy choices and regional advertising availability.
If no ad is available or you close it before earning the reward, you keep your existing resources and progress. An earned reward should be applied once. If it appears to be missing, contact us with the approximate time and the reward you selected.
Open Settings → Privacy to change available advertising privacy choices or turn off optional ad requests. Advertising choices are separate from Apple’s tracking permission. See our privacy policy for details.
Report an inappropriate ad
Use the report or information control inside the ad if available. You can also tell us about inappropriate, misleading, age-inappropriate or difficult-to-close advertising.
Include the approximate time and time zone, your country, device model, game version and the advertiser or app shown. A screenshot is helpful if it is safe to take. Avoid opening or interacting with a suspicious ad to gather more information. Sending this email does not change the game’s advertising preferences; use Settings → Privacy for that.
Privacy requests
For access, correction, deletion or questions about data, email kapabloom@veltora.biz. Tell us which request you want to make. We will ask only for information reasonably needed to handle it.