Your game. Your choices.

1. Who is responsible?

VELTORA LLC is responsible for the information it handles to provide KapaBloom and player support. Contact us at kapabloom@veltora.biz. Apple, Google and Cloudflare also process information when providing their services, as described below.

2. What information is involved?

Game information on your device

Level progress, puzzle attempts, recorded solutions used for hints, settings, resource balances, earned coins, daily access, comic collections and purchase-entitlement records are stored locally. KapaBloom does not operate a game account or a server that stores your puzzle history. Device backups may include app data according to your Apple settings.

Purchases

Apple processes payments. The game receives transaction and entitlement information needed to grant, restore or revoke purchases. We do not receive your full payment-card details. Apple may provide sales and financial reports to the developer.

Support

If you email us, we receive your email address, the contents and attachments you choose to send, and ordinary message metadata. We use them to respond, investigate problems and protect the service. Please send only information relevant to your request.

Optional advertising and consent

When optional advertising is available and you enable it, Google AdMob and the consent service may process device and app identifiers, IP address and approximate location derived from it, consent choices, diagnostic and performance information, and ad impressions or interactions. These are used for delivering and measuring ads, managing privacy choices and preventing fraud. Eligible personalized advertising also uses information to select ads relevant to you, subject to your permissions.

3. Advertising is optional

The game offers a clearly stated reward before you choose to watch an ad. Advertising is not required to start the campaign or play today’s Daily. Optional advertising can be unavailable because of your location, age-related protections, connection or privacy choices.

For eligible adults, personalized advertising is used only with the permissions required for that processing. Where Apple’s permission is required for tracking across other companies’ apps or websites, the system tracking prompt is separate from regional consent. Refusing tracking does not remove existing game progress or purchased upgrades.

Non-personalized or limited ads may be available instead, where permitted. Non-personalized does not mean that no information is processed: ad delivery, measurement and fraud prevention can still involve device and network information. Refusing consent may mean that no ad can be shown.

You can reopen available choices in Settings → Privacy → Privacy and cookie settings, including “Do not sell or share my personal information” options where applicable, or turn off optional ad requests there. To change Apple’s tracking permission, use iOS Settings → Privacy & Security → Tracking. Our support email and this website cannot directly change the consent stored on your device.

Advertising partners

The launch integration uses Google AdMob and Google’s User Messaging Platform. Where applicable, the in-app consent form identifies the participating advertising technology providers and links to their information. No separate mediation SDK is included in the current game integration. A provider list in a consent form can include ad-serving or measurement partners even without a separate SDK.

Read Google’s privacy policy, how Google uses information from partner apps, and Google’s advertising information.

4. Age and young players

KapaBloom is a puzzle adventure for a general audience. Its App Store content rating describes the content; it is not a substitute for the privacy protections that apply to children and teenagers.

Where required or appropriate for privacy protection, the game uses Apple’s declared age-range service. This provides an age band rather than your exact date of birth. We use age signals to apply privacy protections, not to build an advertising profile. Apple handles any family purchase approval separately.

A missing age signal is never treated as adult permission. When the regulatory check establishes that age information is not required, players with an unknown age, including on older supported iOS versions, may receive restricted, non-personalized ads if regional consent permits ad requests. This mode does not request Apple’s tracking permission and applies protective advertising restrictions. A failed mandatory age check, or missing age information where it is required, keeps ads unavailable. Known children and teenagers receive age-appropriate protections. The game remains playable when advertising is unavailable.

A parent or guardian can contact us about a child’s information. If a child contacts support, we use the message to address the request and remove information no longer needed for that purpose. We do not use support requests to create marketing lists.

5. Why we process information

Where privacy law requires a legal basis, we rely on consent for optional processing that requires it; providing the game, purchases and requested support for necessary service activities; legitimate interests for proportionate security, troubleshooting and fraud prevention where permitted; and legal obligations for required financial, compliance and dispute records.

You can withdraw consent for future processing without affecting the lawfulness of processing before withdrawal. We do not use legitimate interests to override a consent requirement or a child-protection rule.

6. Sharing and international processing

Information may be handled by Apple for purchases and platform features, Google and the advertising providers identified in applicable consent choices for optional ads, Cloudflare for website delivery, security and web analytics, and the email or hosting providers used to deliver this website and respond to support requests. We may also disclose information when legally required or reasonably necessary to protect rights, security or people.

These services may process information outside your country. Where required, the parties responsible for a transfer must use a valid transfer mechanism and safeguards. You can ask us for information about transfers involving data we control; the linked provider policies explain their own practices.

We do not sell support messages or local puzzle saves. Certain advertising disclosures can nevertheless be considered a “sale,” “sharing” or targeted advertising under some US privacy laws. Applicable in-app privacy choices allow you to exercise advertising opt-outs; you may also contact us to exercise rights concerning data we control.

7. Retention and deletion

Local progress: remains on your device until you reset it, delete the app or remove its data. Backups are governed by your platform settings. We cannot remotely retrieve or delete a save that exists only on your device.

Support messages: our launch retention policy is to delete ordinary resolved support correspondence within 90 days after resolution. We may retain information longer when needed for an active dispute, security investigation or legal obligation. Messages from children are retained only as needed to handle their request or meet a legal requirement.

Website operational logs: our website retention policy is to keep routine access logs for no longer than 30 days, with a longer period only where needed for a specific security investigation or legal obligation.

Apple and advertising-provider information: retention depends on the information and purpose under the relevant provider’s policy. Turning ads off stops new optional requests from the game; it does not automatically erase records already held by a provider. Contact the provider or us for help with the appropriate request.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete or obtain a copy of personal information, restrict or object to processing, withdraw consent, and opt out of certain advertising uses. You may have the right to appeal a decision on a request and to complain to your local privacy regulator.

Email kapabloom@veltora.biz with your request. We may need proportionate information to verify it and will respond within the period required by applicable law. Where permitted, an authorized agent may act for you with appropriate authorization. We will not penalize you for exercising applicable privacy rights.

In the EEA, UK and Switzerland, you can contact your data-protection authority. In Brazil, you can contact ANPD. If you believe we have declined a request incorrectly, reply asking for an appeal. These examples do not limit rights available elsewhere.

9. This website

We use Cloudflare to help deliver and protect this website. Your browser and our hosting providers exchange technical information needed to deliver pages, such as IP address, request time and requested URL. Images and fonts are served with the site.

Cloudflare Web Analytics

We use Cloudflare Web Analytics, including Real User Monitoring, to understand page visits and loading performance and improve the website. A script in your browser sends page-view and performance measurements to Cloudflare. This website measurement is separate from optional advertising inside the game; we do not connect it to your local game saves, purchases or comic collection.

Cloudflare describes Web Analytics as cookie-free and states that it does not track individual visitors across its customers' websites. This does not mean that website delivery and security involve no technical data. Read how Cloudflare collects web analytics and Cloudflare's privacy policy. Cloudflare's handling and retention of service information are described in its applicable policies; analytics reports are separate from the routine access logs described above.

This website does not include advertising pixels, third-party font requests, embedded videos or contact forms. We do not use website analytics to select personalized advertisements.

Email links open your email application. External links take you to services governed by their own policies. If optional tracking technologies are added to the website later, this policy and any necessary consent controls must be updated first.

10. Security and changes

We use reasonable safeguards appropriate to the information and service. No service can promise absolute security. We may update this policy when the game, providers or legal requirements change. The updated date appears above. Where a change requires a new notice or consent, we will provide it before the affected processing.

Questions? Contact kapabloom@veltora.biz.